Gas Portfolio Management – Large IOU
Large Investor-Owned Utility – Gas Division
Client Profile
Large Investor-Owned Utility – Gas Division
Situation
The utility’s gas division needed to manage a large capital portfolio while facing mounting service ticket backlogs, inconsistent restoration cycle times, and limited executive visibility into program performance. Manual reporting processes delayed decisions and threatened both regulatory compliance and customer service commitments.
Our Role
CARIAN served as the program management partner, embedding with client operations to standardize processes, optimize restoration oversight, and deliver executive-level reporting. Our team provided comprehensive portfolio controls and established a foundation for sustainable performance improvements.
Key Services Delivered
· Financial reporting and portfolio oversight with standardized dashboards for leadership
· Service ticket management through workflow optimization and backlog reduction
· Restoration oversight with cycle time tracking and quality assurance
· Process standardization and project closeout protocols across districts
Value Delivered
Customer Satisfaction
Significantly reduced service backlog, improving issue resolution and customer satisfaction
Improved Restoration
Improved restoration cycle times across all service districts
Portfolio Oversight
Strengthened portfolio oversight with enhanced financial and performance visibility
Executive Dashboard
Delivered executive dashboards enabling faster, better-informed leadership decisions